Christopher Paul Chalfant, MCSE, MCDBA, Security+
Windows and Networking Generalist, experienced Software Tester
986 S. Potomac Way, Aurora CO 80012
303-856-7314 (H) – 303-386-6076 (M)
cpc@chrispc.com
Professional Summary
Christopher Chalfant is a mature and practical IT professional experienced with Microsoft operating systems and server platforms, network administration, database administration, identity management, software quality assurance, technical support, and as well as other operating systems (MacOS X and Linux), wireless networking, technical writing, and technical training. He has excellent communication skills, both written and verbal, on both technical and non-technical subjects. He is a generalist who constantly strives to expand both the depth and breadth of his knowledge, but he is particularly interested in gaining expertise in Microsoft directory, networking and database technologies. Specific roles where he would be an excellent fit include Jr. Network or Active Directory Administrator, Jr. Database Administrator, Mid-level Information Security Analyst, Sr. Software QA Analyst, and Sr. User Support Technician.
Technical Skills
· Operating Systems, Networking, and Security
o Microsoft Operating Systems: Windows 7, Vista, XP, and Windows Server 2000-2008
o Operating system installation (from "bare metal") and updating/patching
o Network and computer security (MCSE: Security, Security+, and former SSCP)
o User and group administration in Active Directory using ADUC and Quest Active Roles Server Console
o User and group administration in Novell Directory Services (former CNA)
o WiFi access point configuration, EAP, 802.1X and RADIUS (MS IAS)
o Network lab design and administration for software development and test groups
o Macintosh, MacOS 9 and X, Microsoft Office for Macintosh
o Intermediate knowledge of DHCP, DNS, NAT, IP routing, and firewalls
o Basic understanding of SSL, PKI, and Microsoft Certificate Services
o Basic to intermediate knowledge of Netware, Linux, and Solaris
o Basic knowledge of Cisco router and WAP configuration (former CCNA)
· Applications and Server Platforms
o Identity and Access Management using Courion Account Courier and Profile Courier
o Profile management and user account provisioning using CA Identity Manager
o FrontRange Solutions HEAT (Helpdesk Expert Automation Tool)
o Verizon Business (formerly MCI) Access Manager and ESM
o Database administration and design (SQL Server 2000-2005 & Access 2000)
o Management and editing of ETL packages created using SSIS
o Oracle client installation and database queries using Quest Toad
o Exchange (2000, 2003) basic administration and end-user support
o Application installation, updating, and support
o Microsoft Office 2003, 2007, and 2010
o VMware Workstation 4.5
· Other Skills
o Software QA/QC, manual software testing, including localized software (Chinese, German, and other languages)
o Transact SQL
o Server and personal computer hardware assembly and repair
o Windows command line scripting and script scheduling
o Technical editing of medical and academic research articles
o Technical instruction on computers and networking
Certifications
· Microsoft Certified Systems Engineer (MCSE): Security (2000 & 2003), MCP ID #1163261
· Microsoft Certified Database Administrator (MCDBA in SQL Server 2000)
· Microsoft Certified Technology Specialist (MCTS): Windows Vista Configuration
· By March 11, 2011, I plan to take and pass exam 70-649, which will give me MCTS certifications in:
o Windows Server 2008 Active Directory Configuration
o Windows Server 2008 Network Infrastructure Configuration
o Windows Server 2008 Application Platform Configuration
· CompTIA Network+ and Security+ , ID #COMP001002432076
Education
· MA in German Literature, University of California, Davis
· Summer study/work program, Goetheanum Theater, Dornach, Switzerland
· BA in German, magna cum laude, California State University, Humboldt
· Two years Chinese study at the Mandarin Training Center, Taipei, Taiwan
· One year as exchange student in Helmstedt, Germany
Employment History
First Data Corporation, Greenwood Village, Colorado
09/07 to 2/2011 –Information Security Engineer
· Maintain and extend Courion IAM infrastructure (Courion’s Account, Password, and Profile Courier modules, version 7.70), which was used for new user provisioning (onboarding, including both AD user accounts and Exchange inboxes), access request processing, and manager attestations (semiannual account review).
· Windows Server 2003, IIS 6.0, and SQL Server 2005 administration in support of IAM systems
· Windows scripting of file transfers, part of Courion database ETL processes
· Editing of JavaScript and VBScripts within Courion system
· Planning and technical support for migration from Courion to CA Identity Manager (IDM)
· Extensive end-user support for users of both Courion and IDM based user provisioning tools
· Active Directory user and group and Exchange inbox administration using Quest Active Roles Server Console
· Acceptance test plan design and execution, for Courion user provisioning and CA Identity Manager
· Data cleaning, updating, mining, reporting, and backup using Transact SQL, SSMS, and SSIS
· ITIL change request creation and incident reporting using CA Service Desk
· Recipient of FirstData Spotlight Award for excellence in support of other FirstData employees
Verizon Business, Colorado Springs, Colorado
11/04 to 09/07 – Software QC Engineer
· Wrote test plans and test cases for testing the Access Manager remote access suite, including ESM administration web portal, and integrated dial-up, host firewall, and VPN software (Cisco and Nortel)
· Team specialist in the testing of install, upgrade, WiFi connectivity
· Lead small team of testers for testing in some releases
· Configuration and administration of a WiFi test lab, including Cisco, Colubris, and Netgear wireless access points and Windows Server 2003 IAS (RADIUS) servers for 802.1X authentication
· Developed processes and wrote technical documentation on Vista installation and imaging solutions for the QC department and assisted both QC and Development departments on a wide range of Vista-related issues.
· Advanced firewall and IDS testing of rebranded Symantec (formerly Sygate) Security Agent software, including the installation of Sygate Management Server on servers running Solaris 8
FrontRange Solutions, Colorado Springs, Colorado
07/00 to 10/03 – Senior Software QA Analyst
· Designed and administered the test network and test servers used by QA and Development departments, including Windows NT4, 2000, and 2003 domains, IIS (4 & 5), SQL Server (7 & 2000), Exchange (5.5, 2000, & 2003), NetWare (5 & 6), GroupWise (5.5 & 6), Red Hat Linux 9, and various LDAP server platforms
· Wrote test cases and plans for HEAT testing, lead testing projects, and did manual testing, specializing in localized software testing and messaging integration (MAPI, SMAPI, Exchange, Domino, GroupWise)
· Full HEAT client (“thick client”) testing on Windows 98, 2000, and XP
· Web application (“thin client”) testing on Windows, MacOS 9 and X, Corel Linux 2, and Red Hat Linux 6-9
· Repaired and upgraded Dell computers and servers used by the QA department
· Created technical documentation shared by QA, Development, Help Desk, and Consulting departments
DeVry University, Colorado Springs, Colorado
10/00 to 02/02 – Adjunct Instructor
· Taught evening and weekend classes on Windows NT 4 Server, Windows 2000 Server and NetWare 5.0
Amazon.com, Seattle, Washington
11/99 to 04/00 – Senior Deskside Support Engineer and Macintosh Support Specialist
· Provided end user support, hardware and software, for users of NT4 Workstation and Windows 9x
· Acted as primary point of contact on technical support issues for all corporate Macintosh users
Advance Design Systems, Gresham, Oregon
09/98 to 09/99 – Computer and Network Technician
· On-site computer, network, and NT 4.0 directory services support for small- and medium-sized businesses
· Developed an Access database for purchasing and inventory management
· Assembled, upgraded, and repaired PCs
Foundation for East-West Medicine, Taipei, Taiwan,
09/89 to 05/90 and 10/94 to 06/97 – Technical Writer/Editor and Secretary
· Secretary and translator for the Director of the foundation
· Assist in preparing articles for medical journals, including writing, editing, photography, and graphics
· Manage computer systems used by the foundation and its associated clinic
Short-term contract positions
· 2004, Software QA Analyst, eCollege.com, Denver, Colorado
· 2004, IT Computer System Security Analyst (AD and NDS account and group management), Colorado Department of Human Resources, Denver, Colorado
· 1999, Localized Software Tester, Microsoft Press Interactive, Bellevue, Washington